Frequently Asked Questions

❓ Frequently Asked Questions

1. 🖌️ Do you offer custom designs?

Yes! We specialize in custom-made products. You can send us your design, logo, or text, and we'll turn it into a unique piece just for you.

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2. ⏳ How long does it take to make a custom order?

Custom orders typically take 2–5 business days to process, depending on complexity. We'll keep you updated every step of the way!

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3. 📦 What are your shipping times?

• Local (Pakistan): 3–5 business days

• International: 7–21 business days (depending on your location)

We use trusted couriers and always try to get your order to you as quickly as possible.

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4. 🔄 Can I return or exchange an item?

Custom and personalized items are non-returnable unless they arrive damaged or incorrect. Please contact us within 48 hours of receiving your order if there’s an issue.

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5. 💳 What payment methods do you accept?

We accept payments via COD (Cash on Delivery – for local orders), Bank Transfer, Easypaisa/JazzCash, and Stripe/PayPal (for international orders).

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6. 💬 How can I contact you?

You can reach us at:
📧 Email: ideastore.pk@gmail.com
📱 WhatsApp: https://wa.me/923356889996
📩 Or use the Contact Us form on our website!

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7. 🎁 Do you offer bulk or business discounts?

Yes, we love supporting small businesses! If you're ordering in bulk or need custom branding, contact us for a special quote.